Refund & Cancellation Policy

Last updated: 31 October 2026

We want every client to be clear about payments before work starts. This policy applies to all wdapro services.

Payment terms

• Setup packages are paid 50% in advance to start work and 50% before the system goes live, unless agreed otherwise in writing.
• The ad management fee (10% of ad spend) is billed monthly.

Cancellation before work starts

If you cancel within 7 days of payment and before we have started work on your project, you get a full refund of the advance.

Cancellation after work starts

• Once work has started, the advance is not refundable, because time and third-party costs have already been spent on your project.
• If you cancel before go-live, you do not need to pay the remaining balance.
• Work completed until cancellation is handed over to you.

Non-refundable items

• Ad budgets paid to Google, Meta, LinkedIn or other platforms.
• Third-party charges such as WhatsApp API, AI usage, calling minutes, domains and hosting.
• Services that have been delivered and gone live.

Ad management

You can stop ad management at any time with 7 days’ notice. The fee for the current month is not refunded.

How refunds are paid

Approved refunds are paid to the original payment method or bank account within 7 to 10 working days.

How to cancel

Email support@wdapro.com or WhatsApp us with your name, business name and payment details.